Effective date: 01 June 2022
www.motoringassistance.com is brought to you by Motoring Assistance Limited. Motoring Assistance Limited believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data and tells you certain things we will do and not do. You should read this policy in conjunction with www.motoringassistance.com terms.
When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us by email, text or phone about other services or products, as applicable, from us or third parties. You may change your mind at any time by contacting us at: support@motoringassistance.com .
Some of the Personal Data we hold about you may be 'sensitive personal data' within the meaning of the Data Protection Act 1998, for example, your name, address, email address or phone number.
Data Controller
Any information that you provide on this website is controlled by Motoring Assistance Limited, which is registered as a data controller with Information Commissioners Office in England under notification number: ZA462447. If you have any queries about the information we hold about you, please contact us at: support@motoringassistance.com or write to us at Motoring Assistance, 124 City Road, London, England, EC1V 2NX.
Contents of the Notice:
1. Collecting information.
We may collect Personal Data about you from a number of sources, including the following:
1.1. From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, and your payment details.
1.2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
1.3. From documents that are available to the public, such as the electoral register.
2. Using your personal information.
2.1. Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
2.1.1. To help us to identify you when you contact us.
2.1.2. To help us to identify accounts, services and/or products which you could have from us via selected partners from time to time. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you and Personal Data from third party agencies (including credit reference agencies).
2.1.3. To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future
2.1.4. To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.
2.1.5. To help to prevent and detect fraud or loss.
2.1.6. To allow us or third parties to contact you in any way (including mail, telephone, text or multimedia messages) about products and services offered by us via selected partners unless you have previously asked us not to do so.
2.1.7. We may monitor and record communications with you for quality assurance and compliance.
2.2. We will not disclose your Personal Data to any third party except in accordance with this Privacy Policy.
2.3. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
2.3.1. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
2.3.2. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
2.3.3. We employ companies and individuals to perform functions on our behalf and we may disclose your Personal Data to these parties for the purposes set out in clause 2.1 or, for example, for fulfilling orders, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit and debit card payments and providing customer service. Those parties are bound by strict contractual provisions with us and only have access to Personal Data needed to perform their functions, and may not use it for other purposes. Further, they must process the Personal Data in accordance with this Privacy Policy and as permitted by the Data Protection Act 1998. From time to time, these other people and organisations to whom we may pass your Personal Data may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy and the Data Protection Act 1998.
2.4. Where you give us Personal Data on behalf of someone else, you confirm that you have provided them with the information set out in this Privacy Policy and that they have not objected to such use of their Personal Data.
2.5. In connection with any transaction which we enter into with you:
2.5.1. We may carry out fraud prevention checks with one or more licensed fraud prevention agencies. We and they may keep a record of the search.
2.5.2. If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with relevant authorities if required to do so by law.
2.5.3. If you need details of the fraud prevention agencies from which we obtain information about you, please write to our Data Protection Manager at Motoring Assistance, 124 City Road, London, England, EC1V 2NX.
2.6. For marketing purposes.
2.6.1. We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt-out at a later date.
You have a right to stop us from contacting you for marketing purposes.
3. Protecting Information
We have strict security measures to protect Personal Data.
3.1. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
3.2. We reveal only a few digits of your credit card number when confirming an order.
3.3. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information.
3.4. It is important for you to protect against unauthorised access to your password and to your computer. Never write your password down or disclose it to anyone else. Motoring Assistance Limited cannot be held liable for any situations that arise due to unauthorised access which is beyond our control. Be sure to sign off when you finish using a shared computer.
4. Internet
4.1. Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
5. Cookies
When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called 'cookies'.
These cookies cannot be used to identify you personally and are used to improve services for you, for example through:
Letting you navigate between pages efficiently
Enabling a service to recognise your computer so you don't have to give the same information during one task
Recognising that you have already given a username and password so you don't need to enter it for every web page requested
Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast
See www.allaboutcookies.org or www.youronlinechoices.eu to learn more about cookies.
Visit https://policies.google.com/technologies/cookies for a video about cookies.
Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website's features. Refer to your browser's Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer.
Multiple cookies may be found in a single file depending on which browser you use.
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide, as follows:
Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
By using this website, you agree that we can place these types of cookies on your device. If you have any queries about these, or would like more information, please contact our Data Protection Manager at Motoring Assistance, 124 City Road, London, England, EC1V 2NX.
For more information on cookies (including how to switch them off) please visit www.allaboutcookies.org
6. Links
6.1. The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.
6.2. These third-party websites and advertisers, or internet advertising companies working on their behalf, sometimes use technology to send (or 'serve') the advertisements that appear on the Website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalise advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices. In addition, the Your Online Choices scheme offers useful information about internet advertising companies (also called 'ad networks' or 'network advertisers'), including information about how to opt-out of their information collection.
6.3. We exclude all liability for loss that you may incur when using these third party websites.
7. Safe Harbor Privacy.
The European Parliament and Council of the European Union adopted Directive 95/46/EC on Data Protection to set standards for the security and transfer of personal data. The Data Directive limits the transfer of personal data to countries outside of the EU and the European Economic Area (EEA) for processing to only those countries that can ensure an adequate level of protection for an individuals personal data. The United States Department of Commerce and the EU developed a set of Safe Harbour Principles regarding personal data privacy and security that, when followed, permit and organization to certify that it provides adequate protection for the transfer of EU personal data to the US for processing. E-Credit Plus Limited fully commits to follow the Safe Harbour Principles with respect to all personal data received from any individual or entity in the EU or the EEA.
8. Further information.
8.1. If you would like any more information or you have any comments about our Privacy Policy, please either write to us at Data Protection Manager, Motoring Assistance, 124 City Road, London, England, EC1V 2NX, or email us at: support@motoringassistance.com .
8.2. We may amend this Privacy Policy from time to time without notice to you, in which case, we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third party for any change to this Privacy Policy from time to time. It is your responsibility to check regularly to determine whether this Privacy Policy has changed.
8.3. You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by writing to the above address or by emailing us at: support@motoringassistance.com . This Privacy Policy applies to Personal Data we hold about individuals. It does not apply to information we hold about companies and other organisations.
8.4. If you would like access to the Personal Data that we hold about you, you can do this by emailing us at support@motoringassistance.com or writing to us at the address noted above. There may be a nominal charge of £5 to cover administrative costs. We may contact you to verify that you have made the request personally.
8.5. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at: support@motoringassistance.com or write to us at the address above to update your Personal Data.
9. Our contact information.
If you have any questions about this privacy statement, the practices of this site, or your dealings with our website, you can contact us by email at: support@motoringassistance.com via mail to Opt-Out, Motoring Assistance, 124 City Road, London, England, EC1V 2NX.